Privacy statement
Introduction
Horecashopconcepts B.V. takes your privacy very seriously and will process and use information about you (the data subject) in a secure manner. In this Privacy Statement we explain which data we process, and for what purpose. In addition, in this Privacy Statement you can read about your rights in relation to our processing of your personal data. We advise you to read this Privacy Statement carefully. For questions you can always contact support@chargingbox.nl.
Who is Horecashopconcepts B.V.?
Horecashopconcepts B.V. is the private limited company Horecashopconcepts B.V., with registered office in (8016 BK) Zwolle at Gouverneurlaan 19, registered in the trade register of the Chamber of Commerce under number 08210850.
Horecashopconcepts B.V. is with respect to the processing of your personal data by Horecashopconcepts B.V. the controller.
Horecashopconcepts B.V. has appointed a data protection officer. You can reach S. Langeveld at support@chargingbox.nl.
How does Horecashopconcepts B.V. use your data?
Below is an overview of the purposes for which Horecashopconcepts B.V. processes personal data about you. In each case it is indicated which data Horecashopconcepts B.V. uses for that specific purpose, what the legal basis is for processing these data and how long the data are kept by Horecashopconcepts B.V.. To keep it clear, we have grouped everything by type of data flow.
Service, customer management and financial administration
Purpose: Financial Administration
Data: Company name, Billing address, Bank details (Bank name/IBAN/BIC), Outstanding balance
Basis: Legal obligation
Retention period: As long as necessary for this purpose.
Purpose: Management of orders
Data: Name details, Delivery address, Invoice address, E-mail address, Phone number, Payment details, Account number, Order number, Content of complaint, Chamber of Commerce number, VAT number, Customer number
Basis: Execution of the agreement
Retention period: As long as necessary for this purpose.
Purpose: Handling complaints
Data: Name details, Delivery address, Invoice address, E-mail address, Phone number, Payment details, Account number, Order number, Content of complaint, Chamber of Commerce number, VAT number, Customer number
Basis: Execution of the agreement
Retention period: As long as necessary for this purpose.
Purpose: Invoicing
Data: Name data, Delivery address, Billing address, E-mail address, Phone number, Payment data, Account number, Order number, Content of complaint, Chamber of Commerce number, VAT number, Customer number
Basis: Execution of the agreement
Retention period: As long as necessary for this purpose.
Purpose: CRM
Data: Name, Username, Email address, Location, Order history, Social media account, Browser, OS, User ID, Phone number, Profile photo
Basis: Legitimate interest
Interested interest: Commercial Interest
Retention Period: As long as necessary for this purpose.
Purpose: Application
Data: Name, Username, Email address, Location, Order history, Social media account, Browser, OS, User ID, Phone number, Profile photo
Marketing
Purpose: Direct marketing
Data: Name, Name information, E-mail address, Phone number, Click behavior, Surfing behavior, Interest in a product, Social media account, User ID, Order history, Postal/billing address
Basis: Legitimate interest
Interested interest: Commercial Interest
Retention Period: As long as necessary for this purpose.
Purpose: Newsletter
Data: Name, Name information, E-mail address, Phone number, Click behavior, Surfing behavior, Interest in a product, Social media account, User ID, Order history, Postal/billing address
Basis: Legitimate interest
Interested interest: Commercial Interest
Retention Period: As long as necessary for this purpose.
Purpose: Retargeting
Data: Name, Name information, E-mail address, Phone number, Click behavior, Surfing behavior, Interest in a product, Social media account, User ID, Order history, Postal/billing address
Purpose: Billing
Data: Name details, Delivery address, Billing address, E-mail address, Phone number, Payment details, Account number, Order number, Content of complaint, Chamber of Commerce number, VAT number, Customer number
Purpose: Social media marketing
Data: Name, Name information, E-mail address, Phone number, Click behavior, Surfing behavior, Interest in a product, Social media account, User ID, Order history, Mailing/billing address
Purpose: Behavioural targeting
Data: Name, Name information, E-mail address, Phone number, Click behavior, Surfing behavior, Interest in a product, Social media account, User ID, Order history, Mailing/billing address
Purpose: Loyalty program
Data: Name, Name information, E-mail address, Phone number, Click behavior, Surfing behavior, Interest in a product, Social media account, User ID, Order history, Mailing/billing address
Website
Purpose: Website analytics
Data: Surfing behavior, Location
Basis: Justified interest
Interested interest: Commercial interest
Retention period: As long as necessary for this purpose.
Purpose: A/B testing
Data: Surfing behavior, Location
Basis: Justified interest
Interested interest: Commercial interest
Retention period: As long as necessary for this purpose.
Purpose: Offer Account
Data: Name, Address, E-mail address, Username, Password, User ID, Message content
Basis: Justified interest
Interested interest: Commercial Interest
Retention Period: As long as necessary for this purpose.
Purpose: Posting messages or reviews
Data: Name, Address, E-mail address, Username, Password, User ID, Message content
Basis: Legitimate interest
Interested interest: Commercial Interest
Retention Period: As long as necessary for this purpose.
Purpose: Chat Function
Data: Name, Address, E-mail address, User name, Password, User ID, Message content
Basis: Justified interest
Interested interest: Commercial Interest
Retention Period: As long as necessary for this purpose.
How do we obtain your personal data?
Horecashopconcepts B.V. holds data about you because you provided those data to us.
What are your rights?
Under the European General Data Protection Regulation, you have a number of rights regarding your data and its processing:
Inspection You can always view your own (personal) data and if necessary change them in your account. If you would like to see the personal data that Horecashopconcepts B.V. holds on you, you can submit a request for inspection.
Change If you wish to make changes to the personal details you have seen as a result of a request for inspection and which you cannot change yourself in your account, you can submit a request to Horecashopconcepts B.V. You can request that Horecashopconcepts B.V. changes, corrects, adds to, removes or protects your details.
Restriction of processing You also have the right, under certain conditions, to request Horecashopconcepts B.V. to restrict the processing of your personal data.
Right to Object If a certain processing is carried out on the basis of the 'legitimate interest' of Horecashopconcepts B.V. or a third party, you have the right to object to that processing.
Data transfer You have the right to obtain your personal data from Horecashopconcepts B.V.. Horecashopconcepts B.V. will provide these in a structured and common form, which can easily be opened in other common digital systems. This way you can also transfer your data to another provider.
Withdrawing consent In all cases in which the basis for a certain data processing is your consent, you have the right to withdraw that consent. This has no consequences for the past, but does mean that we may no longer process that data. It may be that Horecashopconcepts B.V. can no longer provide you with certain services as a result.
Response by Horecashopconcepts B.V. A request can be sent to support@chargingbox.nl. Horecashopconcepts B.V. will fulfill your request as soon as possible and in any event no later than one (1) month after Horecashopconcepts B.V. has received such a request. If Horecashopconcepts B.V. rejects your request we will indicate in our reply why the request is rejected.
Recipients of personal data
Data can be submitted to:
- Processors
- Parties involved in the execution or fulfillment of an agreement between you and Horecashopconcepts B.V.
- External advisors
It may be that Horecashopconcepts B.V. is obliged to provide your data to a third party, for example on the basis of a legal obligation.
Transfer to third countries or international organizations
For (for example) technical and operational reasons it may be necessary that your (personal) data are passed on to Horecashopconcepts B.V. affiliated companies outside the European Economic Area. Because the regulations in the field of privacy protection there may not offer the same protection as within the European Economic Area, Horecashopconcepts B.V. will use the Privacy Shield or the EU Model Clauses to protect your privacy as much as possible. If that is not possible, Horecashopconcepts B.V. will ask your permission to transfer your (personal) data to countries without an adequate level of protection. You can withdraw this consent at any time.
What are cookies and how does Horecashopconcepts B.V. use them?
Cookies are small pieces of (text) information that are sent to your browser when you visit the website of Horecashopconcepts B.V. and are then stored on the hard disk or in the memory of your computer, tablet, cell phone or other device (hereinafter: "Device"). The cookies placed through the website of Horecashopconcepts B.V. cannot damage your Device or the files stored on it. When we talk about "cookies", we do not only mean these small pieces of (text) information, but also similar techniques by which information is collected, such as device fingerprinting.
Horecashopconcepts B.V. uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses a cookie to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google uses this information to track how you use the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may provide this information to third parties if Google is legally required to do so, or to the extent that these third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. (Google has its own privacy statement, you can read more information here: Google Analytics )
Can this Privacy Statement be changed?
This Privacy Statement is subject to change. We therefore recommend that you regularly check the Privacy Statement for any changes.
Where can you go with complaints and questions?
If you have any questions about this Privacy Statement and the way Horecashopconcepts B.V. uses your data, please send an e-mail to support@chargingbox.nl. If you also have a complaint about the way Horecashopconcepts B.V. processes your data, please send an e-mail to support@chargingbox.nl. In addition, you can always contact the competent national privacy regulator. In the Netherlands, this is the Authority Persoonsgegevens.